Only skincare displayed under the ‘Skincare Shop’ categories may the purchased using Klarna methods.

If eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, shipped and received within the 5 working day period.

Types of products and services which are exempt from being returned; 

• Services via Wabi Sabi Clinic® 
• Upfront Deposit paid to Wabi Sabi Clinic® in the event of non-attendance to appointment or failure to change or cancel appointments prior to the required 48 hour notice period. 
• Services via Wabi Sabi Clinic®
• Products via Wabi Sabi Clinic®  which required prescription or ordered under a persons identifiable information (i.e Name, Date of Birth etc)

The sole trader of Wabi Sabi Clinic® and any other names, reserve the right to act beyond these policies should they deem it appropriate to do so. 

REFUNDS

Where refunds are permitted, inspection of the products will also be required to be undertaken by the distributer.  We will notify you of the approval or rejection of your refund once this step has taken place.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thewabisabiclinic.co.uk

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thewabisabiclinic.co.ukand send your item to: to be notified at the time.

SHIPPING RETURNS

I approval has been granted to you, then to return your product, you should mail it to: to be notified at the time.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us at info@thewabisabiclinic.co.uk for questions related to refunds and returns.